Refund & Returns Policy

Thank you for shopping at Comme des Garçons Brand. We want to ensure a smooth shopping experience for our customers. Please review our refund and return policy carefully before making a purchase.

Returns and Exchanges

Returns or exchanges based on customer preference (such as change of mind, color, or size selection) are generally not accepted.

However, returns or exchanges may be approved if the item received is defective, damaged, or if an incorrect item was shipped. In such cases, the following conditions must be met:

  • The customer must contact us through our Contact page within seven (7) days of receiving the order.
  • The item must be unused and in its original condition with all tags attached.
  • All original accessories, packaging, and proof of delivery must be included.

Replacement Policy

Once the returned item has been received and inspected, we will arrange a replacement for the same item if available. Please note that exchanges for a different product, color, or size may not always be possible.

If the requested replacement item is unavailable or out of stock, a refund may be issued instead.

Return Procedure

To initiate a return request, customers must contact our support team within seven (7) days of delivery through the contact form on our website.

Please include the following information when submitting your request:

  • Order number
  • Full name
  • Shipping address
  • Contact phone number
  • Description of the issue

After reviewing your request, we will provide instructions on how to return the item. Please do not send items back without contacting us first, as unauthorized returns may not be accepted.

Refunds

For orders paid using credit or debit cards, refunds will be processed once the returned item has been received and inspected.

Please note that the time required for the refund to appear on your account may vary depending on your payment provider or bank. If you have questions regarding the status of a refund, please contact your card issuer directly.

Contact Us

If you have any questions regarding returns or refunds, please contact us through our website contact page.

Disclaimer: This website operates as an independent online store and is not affiliated with the official Comme des Garçons brand.